Become a Tech Success at Woodlands
Join the team as a Tech Success to deliver Great Education to our children, families, and communities. There’s no one kind of Woodlander, so we’re always looking for people who can bring new perspectives and life experiences to our teams. If you’re looking for a place that values your Love for Education, Success, and desire to Learn, then you’re a future Woodlander.
"You can either watch it happen or be part of the Woodlands Education Revolution"
How to apply?
To start your application with us, please apply here:https://airtable.com/shrdLV6GDa2MN3mzK
About Us
Woodlands Vision & Mission
"To plant trees under whose shade you do not expect to sit – education for life"
Vision
Plant Trees - When you “plant trees” you passionately understand that the little, well-planned and guided experiences you offer children now will grow into lifelong attitudes, skills and behaviours – “the shade.” Most probably you will not be around to see your work mature, but continue to work with children and their families because you see the greater good and the bigger picture for them and our world.
Education for Life - An education which empowers children to thrive and succeed in their current and then future environments.
Mission
To surround children and their families with knowledge to thrive and be active members of their community.
Job Opportunity
What will I be doing as a Tech Success?
You'll be part of our small but smart Enrolment Success Team to provide a great and positive experience for new families wanting to enrol at Woodlands. This will see you manage the entire enrolment process and experience - from connecting with families enquiring with Woodlands, understanding the child education goals and development, assisting with CCS (Child Care Subsidy) questions, following up family enquires and providing support throughout the enrollment process. All whilst representing the values and dedication Woodlands is known for.
You'll help to deliver on-going support and guide new families throughout the enrolment process. You'll also add value to this role by:
- Connecting with families and building partnerships
- Managing and conducting parent campus tours
- Following and owning a flawlessly positive parent experience
- Assessing Families CCS (Child Care Subsidy) to provide the best solution
- Managing the Woodland enquires pipeline through our tracking system Hubspot and personalised outreach
- Managing family enquires within Child Care Finder, Toddle, & HubSpot.
- Creating and developing helpful guides for families to enhance the enrolment experience
- Teaching and guiding families on how to use the Parent Communication App Xplor Home
Qualifications & Requirements
What would make me a good candidate?
We are looking for a positive, self-motivated Enrollment Success that is eager to learn. We also look for the following attributes and experience:
- Ideally, you'll have experience in building trusting customer relationships and the ability to adapt roles across Customer Success, Support, Tech and Product. Even better if you have previously worked in a startup or scaleup
- You're a proactive, self-starter and operate with a high sense of urgency
- You have excellent verbal and written communications skills
- You're empathic, emotionally intelligent, and driven to provide an outstanding parent experience
- You know how to prioritise and what you spend your time on as you'll often be juggling a wide variety of roles, and responsibilities
- You are process and detail-oriented to drive improvement in how we do things
- You align with our four core values: Relate, Reflect, Respect, Sustainability, and most all Agility - “have an agility Mind”
How we Support & Power our People
- Woodlands Staff Perks: https://airtable.com/shrcUEevW4zMjd5fL
- Woodlands Support & Training: https://airtable.com/shr2ZfH69Q8GGezjL
Additional Information
More about us
At Woodlands, we’re a team of great humans, teachers, and educators dedicated to Childcare and Kindergarten Early Year's Education. we help children succeed and reach their full potential by powering and supporting Woodland teachers and educators to deliver great education to our children, families, and local communities.
How to apply?
To start your application with us, please apply here:https://airtable.com/shrdLV6GDa2MN3mzK
Woodlands is dedicated to attracting, retaining, and developing our people regardless of gender identity, ethnicity, sexual orientation, disability, and age. Applications are encouraged from all sectors of the community.
To learn more about us and our mission, please visit www.woodlandelc.com/woodlands-careers