Woodlands Family Enquiry Guide & Training

Woodlands Family Enquiry Summary

The Woodlands process of enquiry has a strict and meticulous process to ensure all our Family Woodland Enquires are provided with the best customer experience from people that are helpful, humble and provide the correct information depending on the stage of the Parents Woodlands Enquiry.

Our Woodlands Enquiry Form is online and the Woodlands Enquire process is free from using any "Paper" Woodlands incorporates the use of automation, Hubspot CRM, SMS, and Emails, and most importantly place remarkable people in position, and people with potential that have the ability to connect and engage with potential families in an informative, helpful, and humble manner to convert from an Enquiry to a Confirmed Enrolment.

With pre-built templates and automation to work smarter. These tools and processes allow our Woodlands Campus Leadership Team to have more time to engage with families, children, and staff and ensure that we are providing a great Educational Experience to all children and families at Woodlands Long Day Care & Kindergarten.

More importantly, this means we can enrol families quicker with a streamlined process and provide them instant responses when enquiring with any Woodlands Loing Day Care & Kindergarten Campus.

The Woodlands Enquiry Objectives:

Provide an outstanding experience and communication with all families that are clear, simple, and to the point
Engage with all families in an informative, helpful, and humble manner to convert from an Enquiry to a Confirmed Enrolment
Providing options rather than dead-end options or communications, Woodlands every day is supporting and problem-solving for ourselves, families, children, and staff. Woodland's attitude is knowing that it's easy to say this is too hard, too tough. good, if it was too easy no one would do it, we set expectations that exceed our grasp to ensure we are in the frontier of providing the best customer experience, education and development programs for our children and families. This is Woodlands

Woodlands Enquiry Form Summary

It is an online form only - "NO PAPER"
Once the Parent has completed the Woodlands Enquiry Form, the parent and child information will appear on Hubspot, under the pipeline "Woodland Enquires"
A Slack notification will appear under the slack channel (#Campusname-enrolments) or example of Woodlands Truganina Channel - (#trug-enrolments)
The Woodlands Enquiry Form is set up for families to complete and bring them to a bookings page

Please Note: All parents wanting to Book a Woodlands Campus Parent Tour MUST complete the Woodlands Enquiry Form before coming and proceeding with a Parent Tour. The only way to book A Woodlands Campus Parent Tour is via this form, once the parent completes and submits the Woodlands Enquiry Form they will

Be taken to a booking page which will allow the parent to choose a day and time to book a Woodlands Parent Campus Tour
Be sent the Woodlands Campus Tour link via SMS which will allow the parent to choose a day and time to book a Woodlands Parent Campus Tour

Please Note:

Woodlands does not accept written notes as appointments, verbal confirmations, written in a diary (Woodlands doesn't have a diary), or enquiry forms not being completed or missed. Disciplinary action may occur if the set-out process is not followed or ignored.

Woodlands Family Enquiry Guide & Training Index

Hubspot Overview

First Step: Family Enquire (First TouchPoint/Contact With Woodlands)

Second Step: Leading Up To The Woodlands Campus Parent Tour

First Step: Family Enquire (First TouchPoint/Contact With Woodlands)

Families can connect with us in different ways to enquire about enrolling at Woodlands Long Day Care & Kindergarten, this includes

Parent Calling the Woodlands Campus Phone Line (Actions Required)
Parent Emailing the Woodlands Campus Email Address (Actions Required)
Parent Drove Past/Walking Into the Woodlands Campus (Actions Required)
Parent SMS via our Woodlands Website (www.woodlandelc.com) (Actions Required)
Parent Visiting our Website (www.woodlandelc.com) (No Action Required)

Depending on the communication method above listed, will depend on how we respond to the new potential family and how they can enrol at Woodlands Long Day Care & Kindergarten. Below is a guide on how families enquiry with us and Book a Woodlands Campus Tour, some actions are automatised and are important to know, others are in which you may need to act as they are not automated.

Method Of Communications and Action Required by Woodlands Leadership Team

1) Method Of Communication - Parent Calling The Woodlands Campus Phone Line

Parents will call through to the Woodlands Campus Line as they might have a set of questions and after they have asked these questions and we have responded we invite them in for a Woodlands Campus Parent Tour. At times parents will direct the day they're interested in coming in for a Woodlands Campus Parent Tour and need guidance on how to proceed to Book.
Remember the Objective: We want all Parents to complete the enquiry form and to push the parents to complete a Woodlands Campus Parent Tour. We grab their attention now so we don't lose them forever.