Woodlands Fee Increase Guide

💰 Woodlands Fee Increase Summary

The Woodlands Fee increase is to ensure all communications leading up to the initial fee increase start date to maintain a process and expectation of providing full transparency communication of Woodlands services and fees. 

The Woodlands Fee Increase requires a meticulous process, and all tasks and actions are recorded in the Woodlands Vault Airtable Database.

Fee Increase Checklists: https://airtable.com/appHSWPT0kzm57tvq/tblg7vtho6gJVI9jI/viwL9iTuojxuYjsBn?blocks=hide

1st Step: Woodlands Airtable (Woodlands Vault > Woodland Campuses Information Tab) 

1. Login onto Airtable: https://airtable.com/appHSWPT0kzm57tvq/tblHdag0jfA8wtCaW/viwT5cFK2WIZ1vfdn?blocks=hide
2. Update Daily Fee specific to each Woodlands Campus

2nd Step: Woodlands Communication 

1. Access the Woodlands Fee Increase Communication: https://woodlandelc.zendesk.com/hc/en-us/articles/4793508540815-Woodlands-Fee-Increase-Communication
2. Use this Airtable View to see current Woodland Campuses Daily Fees: https://airtable.com/shrf5GYgpq7IN4kl8
3. Login onto Xplor Office > Comms Centre > Top Right Select New Post > Copy and Paste The Woodlands Fee Increase Communication Including Title "Woodlands Communication - Fee Increase Notification" > Select and Add all Contacts > Enable Send Email > Disable Commenting > Select Publish, this will be sent to al parents via the Xplor Home App and nominated email address within Xplor Office. 

3rd Step: Xplor Fee Increase

Background Information: Woodlands has two types of Fees: Only 1 - Daily Fee, which is associated with different hourly sessions, and the Fee 2 - The Woodlands Holiday Fee, which is half the Daily Fee (50%) discount. 

Daily Fee Increase

• Daily Fee Increase: Log in onto Xplor Office > Select Settings > Select Service Settings > Select Tab Fee Adjustment > (WARNING: Proceed With Caution)
• Under "Add Fee Adjustment" Select the empty box which lists all the Woodlands Campus Fees and Select the following Fees as the Fee Amount is the same at a Woodlands Campus Level: 

1. Casual Daily Fee
2. Daily Fee
3. Daily Fee - 12-Hour Session
4. Daily Fee - 10-Hour Session
5. Daily Fee - 9-Hour Session
6. Daily Fee - 8-Hour Session
7. Daily Fee - 7-Hour Session
8. Daily Fee - 6-Hour Session

• Select Ratio Increase By > Input the Amount the Fee will increase by. For example, When you Increase By $5, an existing fee of $50 would become $55 > Effective Date (Which is a Monday Date) > Double-Check Inputs of Amount increased by and Fees highlighted > Select Apply to proceed and increase Woodland Fees. 

Holiday Fee Increase Method

• The other Fee Increase will be focused on the Woodlands Holiday Fee which is half the Daily Fee (50%) discount depending on the Woodlands Campuses Daily Fee. (Example: Woodlands Campus Daily Fee is $109 / 50% Discount = $54.50) So as a result all Woodland Campus Holiday Fees will need to be calculated with the Woodlands Campus Daily Fee individually.
• Source Calculator To Use: https://www.omnicalculator.com/finance/discount
• Holiday Fee Increase: Log in onto Xplor Office > Select Settings > Select Service Settings > Select Tab Fee Adjustment > (WARNING: Proceed With Caution)
• Under "Add Fee Adjustment" Select the empty box which lists all the Woodlands Campus Fees and Select the following Fees as the Fee Amount is the same at a Woodlands Campus Level: 

1. Holiday Fee

• Select Ratio Increase By > Input the Amount the Fee will increase by For example: When you Increase By $5 an existing fee of $50 would become $55 > Effective Date (Which is a Monday Date) > Double-Check Inputs of Amount increased by and Fees highlighted > Select Apply to proceed and increase Woodland Fees. 

4th Step: Hubspot (Required to be Completed 1 or 2 weeks before initial fee increase) 

• Login into Hubspot > Select From Top Menu > Conversations > Templates > Here All Woodlands Campuses folders will need to be clicked into, and the following templates will need to be updated to confirm per Woodlands Campus Folder: 

1. Pipeline Template - (Woodland  Enquires) Campus Information (Stage - Parent Tour Completed)
2. Pipeline Template - (Woodlands Enquires) Kindergarten/Campus Information (Stage - Parent Tour Completed)

5th Step: All Woodlands Marketing Pages 

1. Access all Woodland Marketing pages via Airtbale and update Woodland Fees accordingly, some marketing pages will display our fees, it's expected not all of them will display this information.
2. Airtable Database Here (Lists of Woodland Marketing Pages): https://airtable.com/appOy7UI64aPGzNTB/tblpJCLqujKMNnHTF/viwbMqNOutRA5G1rp?blocks=hide 

6th Step: Woodlands Website (Woodlands - Campuses Information) 

• Update Page Accordingly: https://woodlandelc.com/child-care-subsidy-ccs/