❌ Rejected Payments
Above is an example of a 'rejected by payment gateway' notification on a parent/guardian statement. You will notice this on the 'direct debit summary' section of the parent/guardian statement.
A rejected payment means that Debit Success have been unable to take the required payments from a parents/guardians nominated account. Payments can reject for a number of different reasons, these can include insufficient funds or a block on the account preventing any direct debits.
If weekly payments continue to reject this can mean that the parent/guardian can begin to incur an outstanding balance which if not quickly rectified can create an outstanding debt.
Any rejected payment will incur a dishonour fee of $19.95. This will be deducted from the nominated parent account separately to the weekly fee payments. It is important to note that this fee is not charged by Woodlands instead is charged by Debit Success.
If a parent/guardian strongly believes that the payment should not have rejected, the parent/guardian can contact Debit Success directly in an attempt to recover the dishonour fee charged.
👩👩👧👦 Change In CCS (Child Care Subsidy) Percentage
Above is an example of a CCS percentage decrease notification and a CCS increase notification.
These notifications will appear in the notification section of Xplor. As these changes occur I would recommend using MessageMedia to notify each family of any new changes.
If a CCS percentage decreases then the amount of CCS paid to each day of care will decrease resulting in an increase to the parent/guardian out of pocket expense.
If a CCS percentage increases then the amount of CCS paid to each day of care will increase resulting in a decrease to the parent/guardian out of pocket expense.
👩👩👧👦 Change In CCS (Child Care Subsidy) Percentage & Hours
This notifications will appear in the notification section of Xplor. As these changes occur I would recommend using MessageMedia to notify each family of this change.
One of the key reasons why a parent/guardian may have there CCS percentage and hours changed to 0 can be as stated below:
- the family have not completed a required Centrelink task i.e. updated their activity, had their child's immunisations given within the required timeframe.
- have not completed their annual tax return before July of the new financial year.
🏛 Revoke Of CCS Funds
Above is an example of a revoke in CCS.
You will notice this on the 'CCS session breakdown' section of Xplor parent/guardian statement.
CCS can be revoked in full or a partial amount and is at the discretion of Centrelink. On the statement it will appear with a - in front of the amount of CCS that has been revoked from Centrelink.
There are many reasons why Centrelink may revoke CCS from a service, these can include but are not limited to:
- Centrelink have paid too much CCS towards the parent/guardian account for the financial year.
- There have been an extended amount of absences for several weeks in a row.
- The parent/guardian has exceeded the absence count for the financial year. This is usually picked up when attendances have been automatically submitted each week.
To get a complete accurate answer please use the 'CCS report' which will be an accurate record that can be downloaded week by week to see the amount of CCS paid or revoked.
To access this report, log into Xplor, click on 'reports', click on 'CCS reports', then into service 'level reports' and click on the 'CCS payments report'.
💰 Outstanding Centrelink Debts
Recently Centrelink are now deducting outstanding debts from the amount of CCS paid each week until the debt has been paid.
The reason why Centrelink are doing this occurs when a parent/guardian have a debt withholding from Centrelink and have not made a payment or organised a payment plan in the required timeframe.
At first glance when looking on the master roll, most of the time things appear normal. However if you were to access the CCS payments report you will notice a difference between the amount showing on the master roll vs the CCS payment report.
It is recommended that families contact Centrelink directly to arrange a payment plan for these debts in order to return to receiving usual CCS payments.
🎫 Resubmitting Attendances:
Above is an example of how an attendance resubmission will appear on the CCS session breakdown area of the statement.
There will be moments where attendances will need to be resubmitted. When this occurs the first initial submission of attendances will appear as purple to show the previous data submitted followed the new submission below.
Sometimes, resubmitting attendances will create a change. Other times it will not and the information will