Position Description Notes - Enrolment Success Team:
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Respond to Parent Inquiries:
- Promptly address parent inquiries received via email or phone, ensuring timely responses to queries regarding programs, enrollment, and policies.
- Provide comprehensive and helpful responses, offering detailed information to address parents' concerns and inquiries effectively.
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Follow-Up on Parent Inquiries:
- Proactively follow up on parent inquiries to ensure all questions are fully addressed and resolved.
- Maintain open communication channels with parents, offering additional assistance or clarification as needed to enhance their understanding and satisfaction.
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Re-Engagement with Enrolled Families:
- Following the official start date, re-engage with enrolled families in a timely manner to provide ongoing support and assistance.
- Foster a supportive and informed environment for families throughout their child's enrollment, addressing any concerns or questions promptly.
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Complete Enrollment Process:
- Guide families through the entire enrollment process, assisting them with paperwork, documentation, and any necessary forms.
- Offer personalized support to families, ensuring all enrollment requirements are met accurately and efficiently.
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Provide Supportive Assistance:
- Maintain a helpful, supportive, and professional demeanor when interacting with families, demonstrating empathy and understanding.
- Offer guidance and assistance to address families' needs and concerns, fostering positive relationships and trust.
- Demonstrate and Teach App Usage:
- Educate families on the effective use of the Xplor Home app, providing demonstrations and instructions to maximize its features.
- Ensure families are proficient in using the app to stay connected and engaged with their child's activities and progress.
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Follow Up on External Leads:
- Actively pursue leads generated from external sources such as CareforKids, Toddle, and all Online Directories.
- Follow up with potential families to address inquiries, provide information, and facilitate enrollment processes effectively.
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Effective Time Management:
- Plan day-to-day activities based on inquiries and scheduled appointments to manage time efficiently.
- Ensure prompt responses and timely follow-ups to maintain effective communication with families and stakeholders.
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Collaboration with Campus Managers:
- Coordinate with campus managers to ensure a seamless transition for families from enrollment to the commencement of care.
- Address logistical or administrative needs collaboratively to enhance the enrollment experience for families.
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Update Availability Information:
- Regularly update center and room availabilities to accurately reflect current enrollment status.
- Provide transparency and clarity for prospective families by ensuring availability information is up-to-date and accessible.
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Management of Pending List:
- Maintain a "pending list" for cases where immediate availability is not present or for future enrollment opportunities.
- Keep organized records and facilitate proactive communication with families on the list to ensure their needs are addressed effectively.
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Scheduling and Management of Appointments:
- Schedule and manage tour and orientation appointments for prospective families, ensuring a positive and informative experience.
- Showcase the Campuses offerings and values during engements to leave a lasting impression on potential families.
Child Care Subsidy Assistance:
- Educate families on the intricacies of the Child Care Subsidy Scheme, ensuring they have a comprehensive understanding of its benefits, requirements, and their obligations.
- Provide families with helpful information and resources to navigate the Child Care Subsidy system effectively, including guidance on how to maintain their CCS Child Care Subsidy at Woodlands.
- Offer personalized support to families, assisting them in completing necessary paperwork, verifying eligibility criteria, and ensuring compliance with subsidy regulations.
- Continuously update families on any changes or updates to the Child Care Subsidy Scheme, ensuring they remain informed and empowered to maximize their entitlements.
Assistance with New Woodlands Campus:
- Collaborate closely with the team at the newly opened Woodlands Campus to facilitate a smooth and efficient bulk enrollment process.
- Coordinate the booking of tours for prospective families, ensuring availability and providing comprehensive information about the campus facilities and programs.
- Assist families throughout the enrollment journey, from sending out enrollment forms to providing guidance on completion and submission.
- Support families in setting up their Child Care Subsidy arrangements, providing guidance on eligibility criteria, application processes, and required documentation.
- Facilitate the setup of direct debit payments for enrolled families, ensuring a seamless and convenient payment process that aligns with their preferences and obligations.
- Serve as a liaison between the Woodlands Campus team and enrolled families, ensuring clear communication and efficient resolution of any enrollment-related queries or concerns.